Statement of Intent
This policy sets out how Holistic Hypnotherapy Grantham uses and protects the information you provide when using therapy and coaching services and accessing the website(s).
I intend to ensure any data you provide is kept secure, managed respectfully and only used for the purposes for which it has been provided.
This policy will be updated periodically in line with current legislation.
When you contact me via the website, phone or email I will collect your:
Also any information you choose to supply regarding the purpose of your enquiry or therapy session(s).
Holistic Hypnotherapy Grantham may change this policy from time to time by updating this page. You should check the Privacy page on the Holistic Hypnotherapy Grantham website (www. holistic.hypnotherapygrantham.co.uk) from time to time to ensure that you are happy with any changes. This policy is effective from 20th May 2018.
How is this information used?
I use this information in order to make contact with you to discuss your requirements.
I may also use this information so that I may improve my services and I may contact you by email or phone regarding this.
I will ask you for your GP contact details and some basic health information: there are some conditions that are contra indicated for hypnotherapy, and therapy generally and sometimes there are circumstances where it may be necessary to contact your GP before commencing therapy. I will inform you of this at our appointment should this appear appropriate.
I will ask you for details of your next of kin: this is used very rarely and only in emergency situations.
You do not have to consent to the collection of information, however, if you choose not to provide it, I may have difficulty in fully helping you.
In the course of our sessions:
I will ask you to complete a confidential questionnaire for you to provide information relevant to your requirements. This information once collected is strictly confidential and held in a safe and secure location stated below.
I will ask for your email address as it may also be necessary to send emails to confirm or rearrange appointments.
I will make a note of information you provide me in order that we can plan bespoke therapy sessions and identify/produce interventions which will be used in session and/or which may be sent to you to listen (hypnotherapy) to between sessions.
For the purposes of clarity, I do not receive or retain your bank details.
Under the General Data Protection Regulations which are effective from May 2018 you have the following rights:
The right to be informed (which is why I have produced this policy)
The right of access: if you wish to see your file then please make a request in writing to me, Jacqueline, the Data Processor. I will provide you with the information within 30 days of your request.
The right to rectification: This is your right to request changes to any information I hold that is factually inaccurate. If you believe any of the information I hold on you is incorrect then please let me know as soon as possible and I will make the relevant changes.
The right to restrict processing: I will only use the information for the purposes that I have stated above. I uphold the common law principles of confidentiality where the duty to keep confidence is measured against the concept of ‘greater good’. If in my opinion as a therapist there is good reason to believe not to disclose would cause danger or serious harm to self, the therapist, or others then your GP or other appropriate agencies may be contacted. Only information required to ensure safety of relevant parties would be disclosed.
Information may have to be disclosed without consent for the prevention, detection or prosecution of a crime. The sharing of anonymous case histories with supervisors and peer support groups is not a breach of professional confidentiality.
The right to erasure given the nature of our work – I am required to hold your details for a period of 8 years, after this your information will be securely destroyed.
The right to object: I will not contact you for marketing purposes unless you have given me specific consent to do so.
The right to data portability: I will not share your information without your specific consent, other than in the situations described above. This right is more relevant to IT companies e.g. the sharing of information when moving from one utility provider to another.
The right not to be subject to automated decision-making including profiling: I will not use your information for profiling purposes.
I am committed to ensuring that your information is safe and secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information. I do not hold or maintain your information or collected data at any of the location(s) I practice. Your information is kept in line with CDPR polices in a safe and secure location stated below.
Further to ensuring the safeguarding and security of information at my clinic locations, at Elevated Therapy International there is also CCTV both outside and inside the premises for the explicit purposes of crime prevention and public safety. This information is secure and where necessary, encrypted. Access is restricted, and images are only retained for a short period of time.
Cookies are small files which ask your permission to be placed on your computer’s hard drive so that it can analyse web traffic to my website(s). Through this I can see which of my website’s pages are being viewed. Most web browsers automatically accept cookies but you can modify your setting to decline them if you prefer. If you choose to do this, you may find that you cannot make full use of my website(s).
Links to other websites from the Holistic Hypnotherapy Grantham network
Dr. Jacqueline Preston Holistic Hypnotherapy Grantham Data Processing. Dial Cottage, Main Street, Hanby, Grantham, Lincolnshire. NG33 4HJ. Tel. 07906 601758